Chat Content:
Brice: [4:00:39 PM] Welcome to our real-time SALES chat. How can I help you with SALES questions today?
FIRST TIME SALE..: [4:00:39 PM] I see your network uptime guarantee, but what about hardware failures, or application crashes, etc…? Do you have an uptime SLA for application and server uptimes, with a documented time to replace?
Brice: [4:01:54 PM] No, this is shared hosting. That’s why we guarantee network uptime and not server uptime. The servers here are very stable for shared hosting, but we can’t guarantee you know what you’re doing and we can’t guarantee that the other users on the server know what they are doing.
[4:02:05 PM] so that’s why we can’t guarantee the server uptime.
FIRST TIME SALE..: [4:02:15 PM] ok, thank you!
Brice: [4:02:48 PM] you’re welcome